FS-EPR-CHEATSHEET

Communicating and Influencing

Definition:

Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others

Strength Mapping

• Authentic - You are self-aware and true to yourself in all situations, even when under pressure
• Inclusive - You recognise everyone as an individual, accepting people for who they are and treating everyone fairly. You actively encourage and provide opportunities for others to share ideas and contributions.
• Emotionally Intelligent - You draw insight from your own emotions and those of others to demonstrate empathy.
• Influencer - You influence others, you articulate the rationale to gain their agreement
• Explainer - You communicate thoughts and ideas, verbally or in writing. You simplify complexities and adapt communication so others can understand

Examples

Level 3

Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact. Encourage the use of different communication methods, including digital resources and highlight the benefits, including ensuring cost effectiveness. Ensure communication has a clear purpose and takes into account people’s individual needs. Share information as appropriate and check understanding. Show positivity and enthusiasm towards work, encouraging others to do the same. Ensure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.

Level 4

Communicate with others in a clear, honest and enthusiastic way in order to build trust. Explain complex issues in a way that is easy to understand. Take into account people’s individual needs. Deliver difficult messages with clarity and sensitivity, being persuasive when required. Consider the impact of the language used. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others. Introduce different methods for communication, including making the most of digital resources whilst getting value for money. Monitor the effectiveness of own and team communications and take action to improve where necessary.